FAQ
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Where can I view the products?
All our products can be viewed and experienced at our showroom at Koornmarkt 73B, 2611 EC Delft.
Please make an appointment before your arrival.
Is the lamp of the STEK light replaceable?
Yes, it has a standard fitting (E27). The shade can be ordered separately, or a different shade of your choice can be installed.
How quickly will the order be delivered?
As soon as you have paid, we will start working on your order.
We collect your chosen products
from our warehouse and ship it to you.
Your order should arrive within a week.
If your order still needs to be produced, you can expect it within three weeks.
Can I pay later?
No, orders must be paid in advance.
What materials are used?
Ecoplex made from European poplar wood with an environmentally friendly HPL top layer, or birch plywood. All materials are formaldehyde-free, so they don't produce any emissions.
What makes our products sustainable?
When designing our products, we have considered sustainability at every step.
It all starts with sustainable materials. The furniture is made from ecoplex poplar wood, birch plywood, an environmentally friendly HPL top layer, and glueless joints.
The products are produced in the Netherlands. This prevents a lot of emissions during transport.
Furthermore, our products have a long lifespan and can be completely disassembled and recycled at the end of their lifespan thanks to our choice of adhesive-free connections.
What about shipping costs?
Shipping costs within the Netherlands are included in the sales price. Our products are manufactured entirely in the Netherlands, keeping shipping costs low.
What about the warranty on the products?
We take great care in our production. All products are carefully inspected before being carefully packaged and shipped. Nevertheless, it's possible something might escape our attention. Upon delivery, the buyer must immediately report any visible defects or damage to the packaging, no later than within 24 hours . Any other complaints regarding the delivered goods, if applicable, must be communicated to STEK in writing, in detail and in detail, within 14 days. STEK will then arrange for repairs, replacement parts, or a replacement product.
All our products come with a free 2-year warranty. This warranty does not apply if the defect is due to neglected maintenance, improper use, intentional damage, or carelessness. Furthermore, the warranty is void if anyone other than STEK has carried out repairs or other work on the product without STEK's permission.
Returns of delivered products can only take place after approval by STEK, whereby STEK has the right to provide instructions regarding the method of shipment.
Complaints can be addressed to STEK, Koornmarkt 73 B, 2611 EC, Delft. Tel: (00)31 15 21 34 069 , e-mail: info@aboutSTEK.nl .
Do you have to assemble the products yourself?
You can easily assemble all our products at home; the necessary tools are included.
If you have lost the manual, you can always find it on our website.
How much weight can the stool/chair/rocking chair/bench hold?
Not only children, but also parents can sit on our furniture without worry. It might just be a little small...
How long will the furniture last?
Our products are made from durable, long-lasting materials. Older and younger children can enjoy the same quality. Even the next generation!
